FAQ
Why my iPhone showing "eSIM not Supported" error after QR scan?
There are two possible causes for "eSIM not Supported" error: Your iPhone is carrier locked. Check with your carrier to ensure they support eSIM and its carrier unlocked. Your iPhone model does not support an eSIM. Not all iPhone models support eSIM. This feature is available on iPhone XS, XR, and later models.
How to use Apple Universal Link for eSIM install link?
Streamline Your iOS Experience with Apple's Universal Link Feature. Apple Universal Link removes the need to scan a QR code on iOS 17.4 and later. customer can install eSIM on Apple device using this link iOS install link . This link is also available on shareable short URL of your esim after purchase.
How to check if my phone is eSIM compatible?
- To check if your phone is CARRIER UNLOCK: Settings > General > About > Carrier Lock.
- Your phone is unlocked if it appears “No SIM Restrictions”.
- You can also check our eSIM Compatible Device List for further details.
How to check if my laptop is eSIM compatible?
To check if your laptop supports eSIMs, follow these steps:
Go to Settings > Click Network & Internet > Select Cellular
You'll be able to see if your laptop supports eSIMs or not on this screen.
Does eSIMhola eSIM plan provides call and Text Features;
eSIMhola only provide Calls & Texts services following destinations eSIM plan :
Asia (11 areas) eSIM
European Union (27 countries) eSIM
Global (130+ areas)eSIM
United States eSIM
Indonesia eSIM
Please refer to the plan details for confirmation of the call minutes and SMS count.
How to install eSIMhola eSIM on you phone.
Once your order is confirmed you will receive and email with your new eSIM QRcode. 1. Use your phone's camera to scan the QR code.
2. Follow the instructions to complete the installation process:
- Choose [Secondary] label or change the name to "eSIMhola"
- Select the option for 'Default Line' and 'iMessage & FaceTime' and tap [Continue]
- Select the "eSIMhola eSIM" for "Cellular data" and tap [Done]
You will also receive video instruction via email.
How to install a eSIMhola eSIM manually?
If you are unable to scan QRcode then you can install eSIM manually:
You'll receive the 'SM-DP+ Address' and 'Activation Code' via email
For iPhone User:
1. Go to 'Settings' and tap 'Cellular'.
2. Select 'Add eSIM' and choose 'Enter Details Manually'.
3. Enter the 'SM-DP+ Address' and 'Activation Code' provided, then follow the instructions to complete the installation process:
- Choose [Secondary] label or change the name to "eSIMhola eSIM"
- Select the option for 'Default Line' and 'iMessage & FaceTime' and tap [Continue]
- Select the "eSIMhola eSIM" for "Cellular data" and tap [Done]
For Samsung Mobile Phone:
1. Navigate to Settings and tap 'Connections'.
2. Choose 'SIM card manager' and then 'Add mobile plan'.
3. Select 'Enter activation code' which you will receive via email and input the long activation code.
For Google Pixel:
1. Go to Settings and tap 'Network & Internet'.
2. Select 'Mobile network' or '+' and then 'Add more'.
3. Tap 'Download a SIM instead?' and follow the prompts, then select 'Need help' > 'Enter it manually' and input the long activation code.
Can I transfer my eSIM to the new mobile device?
You can transfer eSIMhola eSIM to a new device before activation, but once activated, it cannot be transferred to another device.
How to resolve if I can't connect after I activate my data plan？
Here are a few things you should check first:
1. Confirm that you have reached your destination
3. Make sure you have selected eSIMhola eSIM as your Cellular Data option
3. Turn on Data Roaming for your eSIM
4. Try toggling Airplane mode on and off to see if it improves the signal.
If all the above steps are confirmed to be correct, proceed to "cellular network settings", turn off the automatic function in Network Selection, and manually select a different network. Then try accessing the Internet again.
Why can't I access the internet with the remaining data?
You may have used up all your data. Sometimes, data usage is not measured in real time. For precise data usage information, you can go to system settings > Cellular to check your data consumption.
What to do if you experiencing "PDP Authentication Failure".?
The PDP Authentication Failure can be related to your settings, or eSIM data/validity.
Please check if you have experienced the following items:
The APN is set according to the information from your eSIM installation page if required (all lowercase and in one word)
You have remaining data on your eSIM: if you try to connect while there is no remaining data, you may encounter this error.
You are connected to the supported network as advised on your eSIM installation page
To find the eSIM installation page and all the details please go to My eSIMs > Details > Install eSIM and scroll down the page. In this case, please reset your network settings.
If the above steps do not help, please try resetting your network settings*:
Go to Settings on your device > General > Reset > Reset Network Settings > Restart your device
*Resetting network settings reset existing WiFi networks and passwords, cellular settings, and VPN and APN settings.
What to do if you experiencing a "Network Lost" error on my iPhone.?
This error is often triggered when users change locations, especially when moving from an area with good cellular coverage to a more remote location. When the iPhone is not set to automatically switch networks, it may struggle to maintain a connection and display the Network Lost error.
Solution: To resolve this issue, follow these simple steps:
1. Open the Settings app on your iPhone.
2. Tap on Cellular (Mobile Data).
3. Tap on Network Selection.
4. Turn on the option for "Automatic".
By enabling automatic network selection, your iPhone will be able to search for and connect to the carrier network based on the SIM card that's inserted or registered virtually.